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Help

Support

Answers to the questions we get most, and a human you can write to when they are not enough.

Contact us

Email kuduagents@gmail.com. Include the browser you use, the page or app where something went wrong, and what you expected. We answer within two business days, usually faster.

For a bug in the extension, the popup's Settings → About shows the version; please include it. For Kudu Desktop, the version is in Settings → About in the app.

Common questions

The extension does nothing on a page
Reload the page once after installing. Kudu Connect does not run on browser pages (chrome://, the Web Store, the new-tab page) and some sites block extensions on their sign-in screens. The keyboard shortcut is Alt+G; if another extension uses it, change it at chrome://extensions/shortcuts.
Sign in with Google fails or loops
Sign-in needs third-party cookies for accounts.google.com and a browser profile that is signed in to Chrome, or any browser profile on Edge, Brave and Comet. If you use a work account, your Google Workspace admin may need to allow the Kudu app. Signing out and back in from the popup clears a stale session.
Grammar underlines do not appear in a field
Open the popup and check that the writing assistant is on for this site (sites you switched off are listed there). Fields inside some editors (Google Docs, Notion) get checked when you open the Writing panel with Alt+Shift+G instead of inline.
I hit the daily limit on the free plan
Free accounts get a daily number of AI messages; grammar quick checks are unlimited. The counter resets every 24 hours. Plus raises it to 2,000 a day and Pro to 100,000. No API key is ever needed.
Billing, invoices, refunds, cancelling
Manage your plan from the popup (Account) or the dashboard; it opens the Stripe billing portal where you can change cards, download invoices and cancel. A cancelled plan stays active until the end of the paid period. Write to us within 14 days of a charge if something went wrong and we will refund it.
Kudu Pilot: the copilot bar is visible in my call
The bar is excluded from screen capture on Windows (and macOS) through the operating system, which works for Zoom, Meet, Teams and OBS. If a specific app still shows it, send us the app name and version. The "Hide from screen share" switch in Settings must be on.
Delete my account and data
Email us from the address you signed in with and ask for deletion. We delete the account, conversations, memories, skills, sources, dictionary and stats within 7 days and confirm by email. Clearing history and memories yourself is possible any time from the dashboard.

Useful links